Privacy policy
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This privacy statement has been issued by Medem Group Pty Ltd (“Medem Group/We”). This statement sets out how we handle personal information in accordance with the requirements of the Privacy Act and other laws which protect the privacy of individuals. This privacy statement is effective as of 31 July 2024 and may be changed from time to time. Any changes made will be updated on our website www.medemgroup.com and it will apply to all personal information then held by Medem Group.
This section applies to our customers and your prospective clients
The kinds of Information we collect and hold:
From You
Depending on circumstances, Medem Group may collect and hold a range of different information about our customers, prospective customers. This includes but is not limited to name, date of birth, contact details (including address, email address, phone number, fax number or mobile telephone number) and occupation, and information related to pharmacy products and services. Additionally, we may also collect user names and/or passwords, remote desktop connection details, financial information (such as credit card or bank account numbers), and information about how our products are used.
Your Clients
Medem Group may ask you to fax, email or otherwise send through documentation which may contain names, addresses and pharmacy-related information of your clients. Medem Group may also collect information about your clients when you move from or upgrade to a new platform not previously provided by Medem Group. If either of these situations arise, once the issue has been resolved and the correspondence, information, or data is no longer required, we will destroy it in a secure and appropriate manner.
Security of Information
Your personal information is stored in hard copy or electronic databases owned and operated by ourselves which require logins and passwords to gain access to the information. Access to information stored electronically is restricted to staff whose job purpose requires access. We take reasonable steps to maintain the security of your information and require staff to maintain the confidentiality of customer information.
How we collect your information
Medem Group may collect your information in a number of ways, including:
- Directly from you when you provide information by phone, send us correspondence (whether by letter, fax, or email) or in documents such as a change of details form;
- From third parties such as our related entities and business partners or your representatives;
- From our records of how you use our products or services;
- Publicly available sources of information; or
- Professional registers.
If the information collected is not consistent with the information we have previously collected, then we shall amend the records so as to maintain the accuracy of our information. If you choose not to provide certain information about you, we may not be able to provide you with the service that you require, or the level of service that we endeavour to provide.
How we use your personal information
We may use your information in a number of ways, including:
- To verify your identity;
- Provide you with software and hardware support;
- Administer and manage these services and to charge and bill you for them, and collect any amounts you may owe us; and
- To develop the software that we provide.
We may also use your information so that we, our related entities, and other business partners can promote and market products and services and special offers to you, unless you tell us not to. Should you wish to stop this from occurring, please contact us using the contact details set out in the “Contact Us” section of this Statement.
Disclosure Information
We may disclose your information to third parties who provide services to us. These services include:
- Third-party suppliers of pharmacy products;
- Customer enquiries;
- Mailing operations, billing, and debt-recovery function; and
- Couriers to deliver hardware and other products.
We may also disclose your information:
- To your authorized representatives or advisers, when you ask us to do so; and
- To law enforcement and national security agencies, and other government and regulatory authorities as required or authorized by law.
In these situations, we prohibit the third-party contractor from using personal information about you except for the specific purpose for which we supply it.
Medem Group may also disclose de-identified versions of such information to selected third parties for the research and marketing purposes of those third parties.
Help us to ensure we hold accurate information
Medem Group takes all reasonable precautions to ensure that the personal information we collect, use, and disclose is accurate, complete, and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That’s why we ask that you let us know if there are any errors in your personal information and keep us up to date with changes to personal information such as contact names, fax numbers, email addresses.
Complaints
If you have any questions or would like to discuss any issues about our Privacy Policy or how we have handled your information, please contact us. All complaints will be responded to in a reasonable time, and we will endeavor to correct any errors on our part.
Contact Us
If you have any questions in relation to this Statement or our management of your personal information, please contact us.
Enquiries: (02) 8543 9944
Fax: (02) 8543 9955
Email: info@medemgroup.com